First, if you already know of someone on your team who will not embrace the new policy and through no amount of training will ever be what you need them to be, cut them loose. Hire slow, fire fast, is always a good philosophy when building the perfect team.
For now, let’s assume you have a solid team in place. Communication is going to be the key to your success. If you do not effectively communicate your new mission with your staff, the mission will not be sustainable. Frequently staff training by you and your top manager is going to be highly important in creating this type of atmosphere.
More important than anyone else on your team, the front desk staff is going to play a
huge role in injecting the energy into your business. Many times the only interaction your customers have with a staff member during a visit is with a member of the front desk team. It is important that you hire the right personalities for this positions, and spend extra time training them.
Your employees and everyone else on payroll need to embrace your philosophy. A staff member working against you, or your mission, is like poison and you need to hire and fire until you have the perfect blend of fun, trainability and professionalism on your team. It needs to be all smiles all the time.
……………..Club Solutions
