Southern California Edison 

To help with financial challenges due to COVID-19, we are temporarily suspending disconnections for customers unable to pay their bill. Some Authorized Payment Agencies may close or provide intermittent service. We will waive late payment charges if this affects your ability to make a timely payment. If you need help, visit sce.com/billhelp

SoCalGas

What we are Doing to Help Customers

• As a reminder, we also suspended service disconnections until further notice. This means no customer will have their natural gas turned off due to non-payment.

• We are committed to helping customers experiencing hardships, including from COVID-19.

  • If your household income has recently changed, you may now qualify for 20% off your natural gas bill with CARE. Apply online today!

  • If you are currently of CARE, you will not be required to recertify.*

• Customer service representatives continue to be available 24-hours a day, 7 days a week to answer your questions, help you select a payment option, or determine if the service your calling about needs our attention right away. If in need of assistance, we encourage customers to call us at 1-800-427-2200.

• For our Small Business Customers, we are waiving late payment fees

PG&E

• Suspending service disconnections for non-payment and waiving security deposits;

• Implementing flexible payment plan options; and

• Providing additional support for low-income and medical baseline customers.

Internet and wireless providers

Follow this link for list of companies that took pledge to waive late fees and to keep customers connected: https://www.cnet.com/news/internet-and-wireless-providers-will-waive-late-fees-and-keep-americans-connected/

Charter/Spectrum

Beginning Monday, March 16, we commit to the following for 60 days:

• We'll partner with school districts to make sure local communities are aware of these tools to help students learn remotely.

• We'll open our WiFi hotspots across our footprint for public use.

• We'll continue to offer Spectrum Internet Assist, our high-speed broadband program to eligible low-income households.

• We'll offer new free access to internet and WiFi for 60 days for new Pre-K to 12, college student and teacher households who don't currently have internet or WiFi service.

We won't terminate service for 60 days for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, we won't charge late fees for those customers facing difficult economic circumstances related to the pandemic. 

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Banking

This link lists banks participating in 

https://www.aba.com/about-us/press-room/industry-response-coronavirus

***Call your credit card and mortgage companies if you have trouble making payment due to income loss.  Most are working with their clients.